SHIPPING & DELIVERY POLICY
This policy is available at www.nostraatelier.com This applies to orders placed through [website address].
1. Shipping Fee
All product prices listed on the site include VAT and shipping costs for Turkey.
No additional shipping fee is charged to the buyer for delivery.
2. Order Preparation Time
Orders will be shipped within 1 (one) to 3 (three) business days following receipt of payment confirmation.
Public holidays and weekends are not counted as working days.
This timeframe may vary during peak periods.
3. Delivery Time
Orders handed over to the courier will be delivered according to the courier company's operational process.
Delivery time may vary depending on the delivery address.
The seller is not responsible for delays caused by the shipping company.
4. Address Information
The buyer is responsible for entering the delivery address completely and accurately during the ordering process.
The buyer is responsible for any delays, returns, or additional shipping costs that may arise due to incomplete or incorrect addresses.
5. Damaged Delivery
The package should be checked upon receipt of the order.
Damaged or opened packages must be documented with a report by the delivery person before accepting delivery.
The Seller cannot be held responsible for any damage to packages received without a delivery receipt being filed.
6. Undeliverable Orders
In cases where orders are returned to the Seller due to non-delivery by the shipping company, the Buyer is responsible for the reshipment shipping costs.