RETURN AND REFUND POLICY

This policy applies to purchases made through www.nostraatelier.com .

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All prices for products purchased through NÓSTRA include VAT and shipping costs . No additional taxes or shipping fees will be charged during the ordering process.

Since jewelry products sold at NÓSTRA are categorized as personal use and hygiene , returns and exchanges are not accepted for purchased items .

For hygiene and health reasons;

-The packaging has been opened.

-Used

-Has come into contact with the skin

- Lost its suitability for resale.

The right to withdraw from purchase is not valid for these products , and no refunds will be given.

Earrings , in particular , are excluded from returns and exchanges due to hygiene reasons.

However, in the event that the product is delivered damaged or the wrong product is sent , within 3 days of receiving the order.
📩 Please contact us via info@nostraatelier.com .

After the necessary review, support will be provided where deemed appropriate.